Returns & Refund Policy

At Harvey Norman Photo Centre, we are committed to providing high-quality personalized home decor and photo products. If your order is damaged during transit or arrives with a manufacturing defect, we offer a straightforward replacement or refund process to ensure your complete satisfaction.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 14 days of receiving your order, providing your order number and a brief description of the fault.

• 2.
  Provide Documentation

  Email clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.

• 3.
  Assessment Process

  Our team will review your submission within 3 business days to determine if the item is eligible for a replacement or a full refund.

• 4.
  Resolution

  Once approved, we will immediately initiate a reprint of your custom photo product at no extra cost or process a refund to your original payment method.